If you register your warranty for your Basso product, you will make sure to get a quick and punctual service.
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Basso warrants to the original purchaser that the product is free of defects in material and workmanship for a period of three years from purchase date. Warranty application is subject to the prior registration of your BASSO bike or Microtech part on www.bassobikes.com/warranty within 10 days from the date of purchase.
The warranty applies to BASSO and MICROTECH branded parts. It is non-transferable to a second owner, even if within the validity period.
This warranty does not cover normal wear and tear, improper assembly, improper follow-up maintenance, installation of components, parts or accessories not originally intended for or compatible with the bicycle as sold, damage or failure due to accident, misuse, abuse, or neglect, labor charges for part replacement or changeover, transport costs to return the warranty parts to the dealer, country distributor or to Basso Italian warehouse.
The warranty does not apply to custom paint or finishes.
This limited warranty does not cover products used in rental operations.
Important warning tips: Carbon fiber damages are often not visible to a naked eye. After a major impact, or after several minor impacts, a carbon part looks normal but this does not mean that is not damaged.
There are a number of situation that can damage a carbon fiber part, we like to bring to your attention what are the most hidden every day events that can cause an inner damage to your carbon bike: Such as taking at high speed a pothole or speed deterrents curbs across your way, or even simply the water drains that you encounter on your everyday training road. You should always exercise care and good judgment whenever you ride.
If you feel a major impact, not necessarily in an accident, or experience one of the above situation, please take your bike or carbon part to a BASSO dealer and have your bike inspected for your own safety. An annual general inspection and service to your bike is also suggested for your own safety.
BASSO CUSTOMER CARE.
Our company is enriched further by direct contact with our customers. The info line, +39 0444 590033, is at your disposal for any question, advice or constructive criticism.
In addition please don’t hesitate to e-mail: firstname.lastname@example.org.
Bassobikes has a great respect for the privacy of the involved party. The information supplied by the intended party to Stardue srl/Bassobikes through the website will be treated with the greatest attention and all available means to guarantee security in the full respect of the Italian law enforced to safeguard privacy. Information pursuant to Section 13 of the Italian Legislative Decree n. 196 dated June 30th, 2003 - Privacy Law. The personal data supplied by the user through the use of the website will be processed by the holder Stardue Srl with its registered office at Via San Martino 25 - 31020 San Zenone degli Ezzelini - TV (Italy).